Customer Case Study
Nexus IT
Eddy helps Nexus IT streamline their hiring, onboard new hires more efficiently, and keep important employee information organized.
Industry: Professional Services
Location: Salt Lake City, Utah
Ready to see a live demo?
About
Based out of Salt Lake City, Utah, Nexus IT provides outsourced IT services for businesses. They do all things IT, including hardware installations, cloud support, and custom solution stacks.
Krystal—Nexus IT’s director of people, culture, and DEI—uses Eddy for every stage of the employment journey, from finding the right candidates, to getting them onboarded, to making sure their information is safe and accessible.
Features They Love
With Eddy, “the recruiting process is a lot simpler.”
One of Krystal’s favorite features is the automatic emails that get sent when candidates are moved to a new place in the hiring pipeline.
“Instead of sending the same type of email over and over and over again, you know, having those templates that you can go in and customize as needed, it does really help speed up the process and increase the amount of candidates we can connect with.”
By automating candidate communication, Nexus IT not only reaches more candidates—they also show that they value every applicant’s time and effort.
The best companies know that a great candidate experience should transition smoothly into an engaging onboarding experience. Krystal loves that Eddy makes the onboarding process straightforward and clear, so new workers aren’t left wondering what they have to do.
“When we have new hires, everything is there [in Eddy]. They have their checklist they can get through. I think it really helps start off on the right foot with new hires, with having very clear cut [requirements]. You know, this is the information we need from you, here’s the information we’re presenting, and it’s all here in this one spot instead of multiple avenues.”
For Krystal, the employee profiles are a valuable resource. “It is really nice to have the profiles [as] a place for documentation.”
One instance where the profiles come in handy? Performance evaluation notes. Before Eddy, performance evaluation documents were exclusively kept on a drive that only admins had access to. Now, employees can see those documents too—right from their personal profile.
Krystal explains, “If you wanted to see your performance review evaluations, previously you wouldn’t have access to that. And now, it’s just nice to have the different permission structures and things, so that [information] is more readily available.”
Challenge
In previous roles, Krystal didn’t use employee management solutions like Eddy. Instead, everything was done manually, which wasn’t the most efficient method.
Solution
Now, Eddy helps Krystal save time, keep records organized, and improve the employee experience for everyone at Nexus IT.
Results
Finding Information in Just a Few Clicks
Goodbye, manual reports and searching through files! Eddy helps Krystal easily find whatever information she’s looking for.
“Hiring reporting is very helpful for me, because I'm looking at where we get candidates from, all that information. You know, being able to quickly put together a birthday report or work anniversary … it's just, do two clicks and have all that instead of having to manually try and put things together.”
Better Internal Communication
When time tracking and time off requests are managed manually, things are clunky, and there’s lots of room for error. Eddy makes it simple for employees to request time off and see who’s out of the office on any given day.
“If somebody wants to take time off, they let their manager know [through Eddy] … so we don't have to communicate like, ‘Hey, make sure everybody in the whole company knows so-and-so was out.’ We can just easily pull reports as far as how much time has been taken, how much time we can continue to allot, et cetera. It just takes away a lot of guesswork and nuances and opportunity for missed documentation.”
More Efficient (and Strategic) HR Processes
Krystal uses Eddy on a daily basis: “I always have [Eddy] open, and I'm in the program every working day.”
With Eddy, she’s able to automate the tedious, time-consuming tasks that come along with HR responsibilities. With the time she saves, she can dive deeper into more strategic decision making.
“It just speeds things up, and then I'm able to adequately provide reports and do some forecasting.”
Challenge
In previous roles, Krystal didn’t use employee management solutions like Eddy. Instead, everything was done manually, which wasn’t the most efficient method.
Solution
Now, Eddy helps Krystal save time, keep records organized, and improve the employee experience for everyone at Nexus IT.
Results
Finding Information in Just a Few Clicks
Goodbye, manual reports and searching through files! Eddy helps Krystal easily find whatever information she’s looking for.
“Hiring reporting is very helpful for me, because I'm looking at where we get candidates from, all that information. You know, being able to quickly put together a birthday report or work anniversary … it's just, do two clicks and have all that instead of having to manually try and put things together.”
Better Internal Communication
When time tracking and time off requests are managed manually, things are clunky, and there’s lots of room for error. Eddy makes it simple for employees to request time off and see who’s out of the office on any given day.
“If somebody wants to take time off, they let their manager know [through Eddy] … so we don't have to communicate like, ‘Hey, make sure everybody in the whole company knows so-and-so was out.’ We can just easily pull reports as far as how much time has been taken, how much time we can continue to allot, et cetera. It just takes away a lot of guesswork and nuances and opportunity for missed documentation.”
More Efficient (and Strategic) HR Processes
Krystal uses Eddy on a daily basis: “I always have [Eddy] open, and I'm in the program every working day.”
With Eddy, she’s able to automate the tedious, time-consuming tasks that come along with HR responsibilities. With the time she saves, she can dive deeper into more strategic decision making.
“It just speeds things up, and then I'm able to adequately provide reports and do some forecasting.”
Hundreds of local businesses already trust Eddy—
Let’s see if we’re a good fit for you too.
